FAQ

Frequently Asked Questions

What forms of payment do you accept?

We accept all major credit cards -Visa, MasterCard, American Express and Discover.

Do I pay sales tax?

If your order is being shipped outside New York State, then there is no sales tax. For orders shipped within New York State, appropriate sales tax will be charged.

When will my order ship?

Please allow 1-3 business days, excluding holidays. Depending on where your order is headed, it should be received within 3-7 business days.  

Will you ship international?

Currently we are only shipping within the continental United States.

Are the face masks made in the USA?

Yes, they are. They are made in California.

What is your return policy?

Due to the hygienic nature of our product, our items are not returnable or exchangeable. However, if there is a problem with your order, we will do whatever we can to make it right.

Are the protective kids face masks CDC compliant?

Please note, these masks are not direct substitutes for medical-grade Personal Protective Equipment, and should not replace the recommended steps set in place by the CDC. In instances where medical-grade PPE is required, please consult a healthcare professional. This non-medical face mask is not recommended for those who have trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

If you have any other questions, please email
customerservice@kadoodlekids.com